Having booked a safari, a client may choose to either postpone or cancel the safari due to a couple of reasons at any time. No matter what the reason is, Active African Vacation allows you to make any changes to the planned itinerary or choose other future dates for the safari and if you’re completely not travelling again, we refund your money as per the company’s cancellation policy. After the cancellation procedures are completed, we reserve the right to end our contract with you as per that moment. However, feel free to reach out again in the future in case you decide to go on safari.

If you need to cancel your trip, contact Active African Vacation immediately, by sending a follow-up notification in writing by email, or contact Active African Vacation by phone call at +256774819223

Full refunds after a deposit has been made will be less by bank charge fees. Payments for the permits such as gorilla permits, chimpanzee permits, and golden monkey are not be refunded, however they can be rescheduled to the future dates at a fee that must be incurred by the client.

For the money already paid to the other service providers, the refundable amount will be determined by the cancellation policy of those service provider.

In case of cancellation by a group or individual who had booked a safari with Active African Vacation. Here is how the refund will be done

NOTE: All refunds are done not less than one month to the trip. Any cancellation within one month to the trip is nonrefundable.

Item paid              Refund amount

Trip                                                              Refund 100% (less bank charges)

Hotel                                                            based on the cancelation policy of the lodge/hotel

Permit                                                         Nonrefundable but can be rescheduled sometimes at a fee incurred

by the client.

Transfers                                                         100% refund (less bank charges)

MODE OF PAYMENT

ACTIVE AFRICAN VACATION

ONLINE PAYMENT LINK: (Include a 3% charge for payments through Pesa pal)

https://payments.pesapal.com/vacationsafaris

BANK DETAILS

BANK NAME: I&M BANK (former orient bank)

ACCOUNT NAME: ACTIVE AFRICAN VACATIONS

ACCOUNT NUMBER: 24080702010521

SWIFT CODE: ORINUGKA

ADDRESS: I&M BANK KATWE BRANCH

P.O BOX 3072 KAMPALA

Reservation fee

After confirming the travel plan[safari, permits, hotel] a deposit of 50% per person will be requested. This fee must be paid in time to confirm the booking and it is refundable in case of any cancellation.

Note: permits must be paid in full

Total payment

The full tour payment [another 50%] is due on the arrival before the departure to the safari

PRICE

The tour price is based on the number of participants in your group and the agreed upon itinerary. Should your group decrease in size prior to your departure, Active African Vacation reserves the right to adjust the price accordingly.

Complaints

In case you have any complaint be it with our services or those of our suppliers, complaints must be reported immediately to our representative especially the person who helped you book your safari. If you are dissatisfied, a written complaint should be made not later than 20 days after completion of your safari with us to help us make investigations on the matter. Any complaints not notified in accordance with this procedure cannot be accepted.

Tour operator

Active African Vacation

Africa (majoring in Uganda, Rwanda, Kenya, Tanzania and DRC)

+256774819223

Email: info@activeafricanvacation.com